NEMA Chief Urges Embrace of Technology in Modern Emergency Management

The Director-General of the National Emergency Management Agency (NEMA), Mrs. Zubaida Umar, has called on staff to adopt cutting-edge technologies to enhance the agency’s capacity in responding to emergencies. Speaking at the inauguration of NEMA’s Customer Service Week, themed “Above and Beyond”, in Abuja on Monday, Umar praised the resilience and dedication of her team in the face of significant challenges.

“In times of disaster, your ability to stay calm and focused on the needs of those affected is invaluable,” she said. “The stories of lives saved and communities rebuilt reflect your dedication to service. As we move forward, I urge you to seek ways to enhance our service delivery.”

Umar highlighted how emerging technologies, such as early warning systems and disaster mapping, are reshaping the landscape of emergency management, urging her staff to embrace these innovations to improve their processes and better serve the public.

“Let us embrace innovation to improve our processes and serve the public better,” she noted.

Beyond technology, Umar stressed the importance of collaboration within the agency and with external partners, particularly in addressing increasingly complex emergencies. “By supporting one another, we can achieve greater success in our mission. As we celebrate Customer Service Week, let us reaffirm our commitment to excellence, innovation, and teamwork,” she said, calling for a unified effort to build a stronger, more responsive NEMA.

Dr. Onimode Bandele, Director of Planning, Research, and Statistics, reiterated this commitment, vowing that staff would intensify their efforts to meet NEMA’s objectives. “By doubling our efforts, we aim to enhance the overall effectiveness and impact of the agency’s initiatives,” Bandele added.

Mr. Bello Danlami, Information Officer at the United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA), praised NEMA for its high-quality services, acknowledging the agency’s vital role in ensuring the safety of countless Nigerians during crises. “At UNOCHA, we recognisethe importance of customer service in humanitarian aid and applaud your professionalism and dedication,” Danlamiremarked, expressing hope for continued collaboration in addressing humanitarian challenges.

Similarly, Mrs. Nnenna Akajemeli, National Coordinator of the Service Compact with All Nigerians (SERVICOM), represented by Ms. Rebecca Abah, commended NEMA for prioritisingcustomer service. Akajemeli emphasised that customer needs must always come first, regardless of their diversity, and stressed the importance of community preparedness in facing potential emergencies.

“Going ‘Above and Beyond’ in meeting customer needs requires everyone’s commitment, from the front desk to top management,” Akajemeli said. “We must work together to always ensure quality service for all citizens.”